A Revolutionary Support Center
Designed with ease of use in mind, the Gateway provides a robust ticketing system, integrated knowledgebase, live call monitoring, and detailed reports. Developed from the experience of multiple call centers and support desks, the Gateway allows you to be more efficient and track incidents like never before.
Coming January, 2012
Robust Ticketing System
Our intuitive ticket system allows incidents to be escalated and resolved quickly and effortlessly. Track incidents via assignees, incident queues, and custom tags. Automatically create and populate tickets from emails, easily upload files and create custom templates for known issues.
Intuitive Reporting and Live Metrics
Generate customized reports on a wide array of metrics including open incidents, repeat incidents, incident sources, and trending issues. Track statistics like SLAs, time to answer, call length, and time on hold.
Make use of the Gateway’s integration with PBX systems like Asterisk to view live information on in-progress and queued calls. Monitor call length, agent statuses, abandoned calls, and incoming calls live with our state of the art call monitor.